This policy explains what personal information KoolDoor collects, how we use it, and the choices you have. It applies to this website and to orders placed with us. KoolDoor is an Australian business based at 5/77-79 Regentville Rd, Jamisontown NSW 2750 (ABN 33 137 871 277).
By using this site or buying from us, you agree to the practices described below. We may update this policy from time to time, so please check back when you visit.
What we collect
We collect information you give us and information your device sends automatically.
Information you give us. When you register, place an order or contact us, we may collect your name, email address, phone number, delivery address and billing details. If you send us a message or enquiry, we keep what you write so we can respond.
Information collected automatically. When you browse the site, we record standard technical data such as your IP address, browser type, the pages you view and the date and time of your visit. This helps us keep the site working and understand how people use it.
How we use your information
We use your information to:
- Process and deliver your order
- Answer your questions and provide support
- Send order updates and service messages
- Send newsletters and promotions, if you have opted in
- Improve the site and our products through usage analysis
- Meet our legal and tax obligations
You can opt out of marketing emails at any time using the unsubscribe link or by contacting us. We may still need to send you essential messages about an order you have placed.
Cookies and tracking
We use cookies and similar tools to remember your preferences, keep items in your cart, measure traffic and see which pages are useful. Cookies are small files stored by your browser.
You can disable cookies in your browser settings. Some parts of the site may not work as well if you do.
We may also use analytics services that set their own cookies to report on site usage. These services act on our behalf.
When we share information
We do not sell your personal information. We share it only when needed to run the business or when the law requires it. This may include:
- Delivery carriers, to send your order
- Payment processors, to take payment securely
- Service providers who help us operate the site and send email
- Government or regulatory bodies, where we are legally required to disclose
If KoolDoor is ever sold or restructured, customer information may transfer to the new owner as part of that transaction.
Payments
Card payments are handled by secure third-party payment providers. We do not store full card numbers on our own systems.
How we protect your information
We use reasonable physical, managerial and technical safeguards to protect the information we hold. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please keep any account password confidential.
Your choices
You can ask us to access, correct or delete the personal information we hold about you. You can also update your account details or unsubscribe from marketing at any time. To make a request, contact us using the details below.
Contact us
If you have a question about this policy or your information, contact us:
KoolDoor 5/77-79 Regentville Rd, Jamisontown NSW 2750 Phone: 1300 37 38 39 Email: sales@kooldoor.com.au
More information
See our terms and conditions for the rules that govern use of this site and your orders, or get in touch if you need help.
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